The author claims that the goals of keeping customers happy, employees happy, and shareholders happy are not mutually exclusive, even though the first two goals identified may be costly and come at the expense of shareholders. How can this be?
What will be an ideal response?
Answer: Simply put, the marginal benefits of providing a pleasing and productive work environment for qualified workers, keeping customers satisfied, and meeting customer expectations is greater than the marginal cost. The result of having unhappy workers and displeased customers could well cost the company in terms of shareholder value.
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When providing the bad news, which of the following would do least to minimize the potential negative feelings from the bad news?
A) Devote as little space to the actual bad news as possible. B) Devote as little time to the explanation of the bad news as possible. C) Use specific and concrete terms to ensure understanding of the bad news. D) Subordinate the news within a complex or compound sentence. E) Place the bad news in the middle of the paragraph.
Will works at a position in his organization where he maintain contacts within the local community and travels to search for qualified job applicants. Will's position is best described as:
A) recruiter B) manager C) labor relations specialist D) job analyst