A(n) ________ is a systematic collection of data about all elements of the firm's external and internal environments

Which of the following is a true statement regarding the implementation of change?

A. The need for change rarely arises from an external force. B. Communication is not likely to be used extensively in the process of recommending a change. C. The commitment of the organization's resources to the change is made during the "implementing the plan" step. D. Communication is not an effective tool for helping employees overcome their resistance to change.

Under one type of Medicare Advantage Plan, members of the plan can see any doctor or health services provider that accepts Medicare patients

If members receive care outside the network of member physicians and care facilities, they must pay higher out-of-pocket costs. This type of Medicare Advantage Plan is a A) Medicare HMO. B) Medicare PPO. C) Medicare Special Needs Plan. D) Medicare Private Fee-for-Service Plan.