One important goal of a buffer is to
A) delay stating the bad news.
B) establish common ground with your reader.
C) make your reader wonder what the message is about.
D) divert the reader's attention to a more pleasant subject.
E) shift the blame to the reader or a third party.
Answer: B
Explanation: B) A well-written buffer establishes common ground with the reader.
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Advantages of the functional structure include each of the following except
A) functional team members work in groups according to their functional specialties. B) authority and responsibility are well established. C) career advancement for functional team members within the functional area is possible when they show improved morale and productivity. D) duplication of effort is avoided due to the coordinated mechanisms in place.
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Indicate whether the statement is true or false