Buzz marketing works because people trust someone else's opinion more than paid advertising and because people like to share their opinions

When Avril and Laure went to eat dinner at the Bonaire Cafe, they discovered that there was an hour wait for restaurant seating. They decided to eat at another restaurant, and the Bonaire Cafe lost customers. The Bonaire Cafe has a limit to the number of people it can accommodate, so Avril and Laure's experience illustrates what?

a. the perishability of services b. the heterogeneity of services c. the inconsistency of services d. the flexibility of services

I ________ my report when my stepfather called me

A) had wrote B) was writing C) been writing D) wrote