W.W. Grainger is an example of which of the following business models?

UltraMotion Pictures produces and distributes music and television entertainment in the United States. The company distributes music in partnership with a large music retailer, Fromen Tunes

Fromen executives often work for a short time with UltraMotion and some of the UltraMotion executives work at the retail outlets to study Fromen's operations. This strategy minimizes the conflicts between partners. What strategy is being used here? Briefly explain.

Which of the following is NOT one of the criteria that service guarantees should be designed to meet?

a. Easy to understand and communicate b. Meaningful to the customer c. Conditional d. Easy to invoke e. Credible