Which of the following is NOT one of the criteria that service guarantees should be designed to meet?
a. Easy to understand and communicate
b. Meaningful to the customer
c. Conditional
d. Easy to invoke
e. Credible
c
Business
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Which of the following would be least helpful when developing ethical messages in an international work environment?
A) Seek mutual ground B) Send and receive messages without judgment C) Have the legal department ensure the validity of a contract D) Send messages that are honest E) Show respect for cultural differences
Business
Put the following in order of their claim on assets of a firm, starting with the LAST to have a claim:
A. Subordinated debentures B. Debentures (unsubordinated) C. Common Stock D. Preferred stock A) C, D, A, B B) D, C, B, A C) C, B, A, D D) B, A, C, D E) D, C, A, B
Business