A wealthy individual who contributes personal funds and possibly expertise at the earliest stage of business development is called a(n)

The most important determinant of service quality is ________ which refers to the ability to perform the promised service dependably and accurately

A) empathy B) assurance C) responsiveness D) reliability E) tangibles

Flash Designs is an apparel manufacturing company and has adopted a franchising model to distribute and sells its garments

The company recently received complaints from a particular franchisee that another competing franchisee was infringing on its territory. What type of conflict is this?