Answer the following statement(s) true (T) or false (F)

1. Paraphrasing feelings of one disputant ignores the needs of the other disputant.
2. Reframing allows a mediator to take what is valuable from a disputant’s statement
while reducing the “sting” of inflammatory words.
3. Pure content paraphrasing is best applied when disputants are emotionally upset.
4. Nonverbal communication is fairly easy to read once one learns the proper
interpretations for behaviors (such as crossed arms mean that the disputant is angry or
withdrawing).
5. Closure involves typing final agreements, briefing with superiors about the case, and
destroying personal notes.

1. TRUE
2. FALSE
3. TRUE
4. TRUE
5. FALSE