Even when an individual leads brilliantly, others will not give that person credit for leadership if they initially had poor expectations of him or her because of stereotyping

Clients often criticize public relations firms for

A) superficial grasp of the client's problems. B) overcommitment to other clients. C) hype and elaborate promises of success. D) high hourly and retainer fees. E) lack of specialized expertise.

According to the text, the best way to define a problem is as a(n) __________

a) open-ended question b) statement c) yes/no question d) compound statement