Studies of consumer problems consistently rank auto repairs as one of the best consumer services with few consumer complaints.

When there are discrepancies between a package's capabilities and a company's needs, the only way to deal with the discrepancies is by modifying the package

Indicate whether the statement is true or false

________ power is based on the fear of the negative results from failing to comply

A) Legitimate B) Coercive C) Punitive D) Referent E) Abusive