These individuals often have legal authority to make decisions for conflicting parties when a decision cannot be reached in other ways

Brand image is:

a. The company's presentation of itself b. How the public perceives the company c. The reputation of the company d. None of the choices

Nominal members, who watch and listen but rarely contribute anything of substance to the group's efforts to achieve its goal, are called social ________.

Fill in the blank(s) with the appropriate word(s).