As you listen to Dr. Stralia's lecture on barriers to effective listening, you begin to see how those barriers have operated in your conversations with your spouse. Which stage of the listening process is reflected in this realization?

Coombs says all of the following are crisis communication strategies EXCEPT

A) avoid the media. B) attack the accuser. C) denial. D) excuse. E) justification.

The most prevalent approach to small group communication that is flexible enough to encompass a vast array of variables that influence team and group communication is

A. Social exchange theory. B. Systems theory. C. Functional theory. D. Symbolic Convergence theory.