___________ are the flags that signal individual areas of accomplishment

If a speaker has a fixed belief about the specific ethnic group in which he/she is delivering a speech, the speaker is using what type of belief?

a. alienation b. stereotypes c. facts d. ethics

Critical listening involves __________

a. a loose understanding of the content of the communication b. judging the speaker's trustworthiness c. acceptance of unfounded generalizations d. sensing the emotional impact of the message e. a neutral, unbiased response to the ideas presented