Tenants cannot waive their rights under the landlord's:

The most important part of your preparation for a presentation is __________.

a. using supporting material b. knowing your purpose c. incorporating effective visual aids d. crafting an effective introduction

When communications accurately describe what service quality is provided and can be expected, and consumers are still less than satisfied with the service, there is a gap between ________

A) consumer expectations and management perceptions B) management perceptions and quality standards set by the firm C) expected services and actual services D) expected services and needed services E) service quality standards and consumer expectations