When communications accurately describe what service quality is provided and can be expected, and consumers are still less than satisfied with the service, there is a gap between ________
A) consumer expectations and management perceptions
B) management perceptions and quality standards set by the firm
C) expected services and actual services
D) expected services and needed services
E) service quality standards and consumer expectations
C
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One task in effective paraphrasing is to
A) avoid using any business language or jargon. B) check your version against the original to make sure that you didn't alter the meaning. C) make sure your version is the same length as or longer than the original. D) write in the passive voice. E) omit quotation marks.
Dollarization is the use of the U.S. dollar as the official currency of the country. List and explain the arguments for and against dollarization. Provide example/s of countries that used the dollar as its official currency
What will be an ideal response?