"Passed away" instead of "died" is an example of a euphemism.

Unintentional hurtful messages

a. are not a result of insensitivity. b. are perceived as being designed specifically to cause harm. c. most frequently occur when both parties are angry. d. are generally perceived as less painful than intentional hurtful messages.

Which of the following is not a consideration suggested by your textbook when selecting a medium of communication based upon media richness?

A. Consider emotional impact B. Consider qualities of the message C. Consider communication norms of the organization D. Consider your time