Culture can be defined as an accumulated pattern of ______.

John made a presentation at work in which he explained how to handle customer complaints

This would be an example of an informative speech. Indicate whether the statement is true or false

According to the Gibb study, it is better to say what you feel than to prepare a script when trying

to resolve a con?ict. This pairing is known as A) strategy vs. spontaneity. B) neutrality vs. empathy. C) evaluation vs. description. D) control vs. problem orientation.