According to the Gibb study, it is better to say what you feel than to prepare a script when trying
to resolve a con?ict. This pairing is known as
A) strategy vs. spontaneity. B) neutrality vs. empathy.
C) evaluation vs. description. D) control vs. problem orientation.
A
Communication & Mass Media
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Interpersonal conflict can only lead to negative effects
Indicate whether the statement is true or false
Communication & Mass Media
_____________ communication refers to how you use the words in a language to generate meaning
a) Nonverbal b) Denotation c) Verbal d) Abstract e) Concrete
Communication & Mass Media