The study of haptics in nonverbal communication includes ______.

a. observing vocal variety in a conversation
b. observing how people time the “flow” of conversation
c. observing how people casually touch each other
d. observing eye blinks in a conversation

c. observing how people casually touch each other

Communication & Mass Media

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Persons who are certainty oriented ______.

a. undertake activity that maintains clarity b. undertake activity that is socially prescribed c. undertake activity that is hierarchically prescribed d. undertake activity that is monochronically prescribed

Communication & Mass Media

According to a study, 1.5 percent of total office productivity is lost every year in U.S. businesses as a result of employees' personal use of social media such as Facebook during work hours. What challenge does this issue represent in terms of communication technology in the workplace?

A. choosing a communication channel B. work/life conflict C. ensuring security D. reducing distraction

Communication & Mass Media