According to a study, 1.5 percent of total office productivity is lost every year in U.S. businesses as a result of employees' personal use of social media such as Facebook during work hours. What challenge does this issue represent in terms of communication technology in the workplace?

SEO integrates what into web content in order to attract more visitors to a site?

a) keywords b) calls of action c) images d) videos

Answer the following statements true (T) or false (F)

1. Raised eyebrows are part of the facial expression of happiness. 2. A genuine expression of joy must show in both the eyes and the mouth. 3. Cross-cultural research indicates that the most recognizable facial expression of emotion is that of fear. 4. Research reported in the text shows that individuals from Western Europe have a more favorable impression of posed smiles than individuals from Eastern Europe do.