To multiply the impact of a reward, make sure it is visible to other employees

What is salesperson's primary motivation for ensuring effective handling of customer complaints?

A) to use as a stepping stone to repeat business and recommendations to others B) to avoid having to offer discounts or incentives to keep the customer happy C) to protect his or her reputation D) to avoid wasting his or her time

In-home interviewing permits easy interviewer supervision and control as the interviewers are traveling door-to-door

Indicate whether the statement is true or false