What is salesperson's primary motivation for ensuring effective handling of customer complaints?

A) to use as a stepping stone to repeat business and recommendations to others
B) to avoid having to offer discounts or incentives to keep the customer happy
C) to protect his or her reputation
D) to avoid wasting his or her time

Answer: A) To use as a stepping stone to repeat business and recommendations to others

Business

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"Are you currently a full time student?" is an example of a(n) ____________________.

a. Scalar question b. Dichotomous question c. Categorical question d. Open-ended question

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A nonlicensee can be paid a find your seat for which of the following?

A. Introducing a potential buyer to an agent. B. Helping an agent convince a potential buyer to make an offer. C. Assisting an agent and showing homes in pointing out potential value in the properties. D. All of these.

Business