Impersonal communication differs from interpersonal communication in that it treats people

Effective groups strive for total conformity to the group's norms

Indicate whether the statement is true or false

A highly person-centered message is perceived as appropriate, helpful, and sensitive. These messages ______.

A. acknowledge the receiver’s feelings but don’t elaborate on the situation B. deny the legitimacy of the receiver’s feelings C. express care and concern and help the receiver re-evaluate the message D. elaborate on the situation