When performing conflict management, it is important to identify your benefits.

________ can lead to forgetfulness, disorganization of information, distortions of data, and other cognitive shortcomings

a) Anxiet b) Fatigue c) Boredom d) Partial deafness

Active and critical listeners realize that the point of the person's speaking is not to present a perfect appearance or delivery but to share ideas and arguments.

Answer the following statement true (T) or false (F)