Manuel works as the IT technician for a small company. Because he is good with electronics, other employees often ask Manuel for help when the photocopiers stop working

Although this was not part of Manuel's original job description, he now considers fixing the photocopiers as part of his job. This is an example of
A) 360-degree feedback.
B) transformational leadership.
C) job crafting.
D) KSAOs.

Answer: C
Rationale: Job crafting refers to taking on or creating additional roles and tasks for a position over time.