Robinson (1998) found that “[a]s doctors and patients accomplish regular tasks preparatory to dealing with patients’ chief complaints, doctors use gaze and body orientation to communicate that they are preparing but not yet ready to deal with those complaints. In response, patients wait for their doctors to solicit their chief complaint” (p. 97)
Given the description of his primary conclusions, what was the purpose of the Robinson’s analysis of doctor-patient conversations?
a. exploration
b. description
c. causal/functional explanation
d. understanding
Answer d
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It bothered Rolanda that her new friend LaNelle called her grandmother by her ?rst name
instead of addressing her with the more respectful title of "Mrs." Explaining her feelings to LaNelle, Rolanda satis?ed which communication function(s)? A) to in?uence and persuade her friend B) to create and maintain her own identity C) to form and strengthen her relationship with LaNelle D) all of the above
Conveying and creating information is a
A) voluntary act. B) function of communication. C) channel of communication. D) all of the above