Which of the following are problems work groups may have?

Which one of the following is the BEST description of a major incident?

A. An incident which is so complex that it requires root cause analysis before a workaround can be found B. An incident which requires a large number of people to resolve C. An incident logged by a senior manager D. An incident which has a high priority or a high impact on the business

________ is the degree to which a product meets or exceeds customer expectations

A) Customer delight B) Customer satisfaction C) Customer perceived value D) Customer perceived benefits E) Value of customer