Call records are also referred to as:

The company's __________ should be implicitly considered when estimating the gross profit ratio.

Fill in the blank(s) with the appropriate word(s).

Which of the following is most likely to be a characteristic of an organization that implements TQM?

A) The organization uses centralized decision-making. B) The managers in the organization assume the role of supervisor rather than facilitator. C) The employees in the organization are empowered. D) The organization has tall hierarchy of authority.