A(n) ________ is a fellow employee who is rude and unprofessional

If the expected service falls below the perceived service, customers are disappointed

Indicate whether the statement is true or false

Interview evaluation refers to:

A) an evaluation of the quality of the interviews by an editor B) an evaluation of the interviews by the client/manager C) an overall procedure for evaluation of the quality of the entire interviewing process D) respondents being apprehensive about providing the "correct" answer E) none of the above