Customers who view a service as homogeneous ________
A) only patronize a preferred service provider
B) judge services on the basis of the providers
C) care less about the provider than about the price
D) pick a service provider based on functional attributes
E) opt for the service with the highest price, irrespective of quality
C
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Hayden's school's basketball team just beat their in-state rival. Afterwards Hayden feels a strong sense of belonging to his university and purchases a new shirt with the team's logo to show off that he is a member of that university. Hayden is demonstrating ___________.
a. Galatea effect b. social identity c. stereotype d. impression management
Loans from some lenders must comply with the Real Estate Settlement Procedures Act. When the loan is secured by residential real property, and contains 1-to-4 residential units, the loan must comply with the RESPA regulations if the loan is made by:
A: The seller of the property who carries back a note secured by a first deed of trust as part of the purchase price; B: A private lender who loans personal funds through a licensed real estate broker; C: Lenders whose deposits are insured by an agency of the federal government; D: Any of the above.