Which of the following statements about the liability coverage of the Business Auto Coverage Form is (are) true?
I. The insurer agrees to defend the insured and pay all legal defense costs arising out of an accident involving a covered auto.
II. The insured is covered for property damage and bodily injury arising out of the use of a covered auto.
A) I only
B) II only
C) both I and II
D) neither I nor II
Answer: C
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Many people believe that customer focus does not help to create better, or new, products. This belief rests on which of the following ideas?
A) Such new product developments decrease the chances of success. B) Customers do not consider the cost of design when making suggestions. C) Customers are at times unaware of what they really want. D) It increases the cost of testing a product or service. E) Having too much customer focus leads to a negative brand image.
The original and oldest form of direct marketing is ________
A) billboards B) banner advertising C) mail campaigns D) outbound telemarketing calls E) field sales calls