Many people believe that customer focus does not help to create better, or new, products. This belief rests on which of the following ideas?
A) Such new product developments decrease the chances of success.
B) Customers do not consider the cost of design when making suggestions.
C) Customers are at times unaware of what they really want.
D) It increases the cost of testing a product or service.
E) Having too much customer focus leads to a negative brand image.
C
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If you have to take a cell phone call while interacting with a work associate, it is recommended that you
A) take the call on the spot to avoid wasting time. B) move about fifteen feet away to take the call. C) use the speakerphone function so your work associate will understand the importance of the call. D) invite your work associate to speak to the caller.
Which of the following statements is (are) true regarding exclusions in life insurance contracts?
I. Life insurance policies are remarkably restrictive, including numerous exclusions. II. A life insurer may exclude death attributable to certain activities or hobbies disclosed on the application. A) I only B) II only C) both I and II D) neither I nor II