Which of the following should be included in the body of your routine message when making claims or requesting action?
A) An expression of your anger and frustration
B) A warning to the reader of the consequences of inaction
C) An apology for the inconvenience caused
D) A request specific action
E) Complete and specific explanation of the details
Answer: E
Explanation: E) In the body of a request making a claim or requesting adjustments, you should give a complete, specific explanation of the details; provide any information an adjuster would need to verify your complaint.
You might also like to view...
In the cycle of complete strategic planning, taking corrective action is a part of ________
A) planning B) implementation C) controlling D) organizing E) analyzing
Increasing shelf presence and retailer dependence in the store is one of the reasons for introducing multiple brands in a category
Indicate whether the statement is true or false