According to the communication model, ________ is the process of translating an idea into a form of communication that will convey the desired meaning

Employees who are trained to follow policies strictly may find it difficult to empathize with customers and meet their needs.

a. true b. false

When an ethical climate exists at a firm, studies suggest

a. people are less likely to want to leave the firm. b. people are likely to only perform the duties of their job description because they do not want to engage in anything that will upset the balance of the ethical situation in place. c. people are not as satisfied with their jobs. d. people are less committed to the firm.