Employees who are trained to follow policies strictly may find it difficult to empathize with customers and meet their needs.

a. true
b. false

Answer: a. true

Business

You might also like to view...

How do public relations and advertising differ?

A) Advertising is about selling an organization; in public relations it's about selling products and services. B) Public relations strives for unbiased, objective, third-party messengers to relay information about an organization as well as its products and services; in advertising, the choice of media helps accomplish that. C) There virtually is no difference between the two. D) Advertising focuses on paying for time or space that allows advertisers to disseminate their organization's messages about its products and services; in public relations, credibility helps to earn media recognition.

Business

The participant responsible for conceiving and designing a product is known by which of the following terms?

A) enterprise B) facilitator C) focal firm D) intermediary

Business