Dabir works at a department store where a woman berates him for not having the product she wanted. Seeing that she appears hot and in a rush, Dabirattributes her anger to a(n) _____ cause

Listeners resist persuasion quite often because change is too much trouble

Indicate whether the statement is true or false

When Keiko's bank merges with another bank, her group, composed of 11 people, is charged with choosing the new company logo. The group finds it impossible to come to consensus, so they take a vote. Six vote in favor of one logo, and Keiko and four others vote in favor of another, making the vote 6 to 5. Keiko and the others in the minority are upset, as they feel that such a close vote warrants further discussion. Keiko and the rest of the minority should remember that when using ________ to make decisions, everyone in a group implicitly agrees to support the decision.

A. minority rule B. consensus C. voting D. majority rule