Customers who make requests for claims or adjustments tend to be more emotionally involved in the outcome of the request
Indicate whether the statement is true or false.
Answer: TRUE
Explanation: Customers who make a claim or request an adjustment tend to be emotionally involved, so the indirect approach is usually the better choice when you are denying such a request.
Business
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Command and task groups are dictated by the formal organizations whereas interest and friendship groups are not
Indicate whether the statement is true or false.
Business
Due to the low cost of developing a reusable component, most organizations can compete economically with established commercial organizations that focus on selling components as their main line of business
Indicate whether the statement is true or false
Business