Command and task groups are dictated by the formal organizations whereas interest and friendship groups are not

It now appears that the predominant delivery system for banking services in the future will be

A) Internet-only banks. B) traditional banks. C) traditional banks supplemented with online services. D) none of the above.

Interpersonal citizenship behaviors consist of all the following except:

A. helping. B. courtesy. C. sportsmanship. D. boosterism. E. respect for others.