Interpersonal citizenship behaviors consist of all the following except:

Ramone works as a claims adjuster. He is hired by insureds to evaluate their claims when they need his services. What kind of claims adjuster is Ramone?

A) Independent B) Public C) Private D) Reserve

Which of the following is not an attribute of an attractive industry?

A) Is young rather than old B) Is not crowded C) Is late rather than early in its life cycle D) Is important to the customer E) Is fragmented rather than concentrated