_______________: skills within the firm that competitors cannot easily match or imitate

Which of the following is an example of a type of service processing that can occur?

a. tangibility processing b. people processing c. product processing d. warranty processing

The semester project was due at 8:00 a.m. the next day and as the sun rose swiftly in the east, the team of four graduating seniors held their collective breath. If their database project worked (and why wouldn't it, they had begun early yesterday afternoon) they would complete their quest and graduate in a week with their shiny diplomas in MIS. Their drive to finish the project with A quality work was clear testament to their:

A) Results orientation. B) Trust. C) Cohesiveness. D) Enthusiasm.