The semester project was due at 8:00 a.m. the next day and as the sun rose swiftly in the east, the team of four graduating seniors held their collective breath. If their database project worked (and why wouldn't it, they had begun early yesterday afternoon) they would complete their quest and graduate in a week with their shiny diplomas in MIS. Their drive to finish the project with A quality work was clear testament to their:

When you have covered all the main points in your speech, you should

A) get ready to end your message on a strong, positive note. B) wrap up as quickly as possible. C) avoid using such phrases as "To sum it all up" and "In conclusion." D) add one new thought to keep the audience thinking about the presentation. E) end with a detailed explanation of how hard you worked on preparing your speech.

Frame of reference training involves discussing the dimensions for each scale tobe used, including the types of behaviors that illustrate the various performance levels; then, participants are asked to evaluate a sample of employee performance, and

they discuss how well they did. Indicate whether the statement is true or false