Which of these is a major operations and supply chain infrastructural decision category?

When refusing an applicant's direct request for a recommendation, which of the following is the best format?

A) The message should be detailed and indirect. B) The message should imply the refusal, suggest an alternative and use a polite close. C) The message should directly state the refusal, suggest an alternative and use a close that encourages questions if necessary. D) The message should be brief and direct. E) The message should be brief and indirectly imply the refusal.

Dan's Drugstore sells medicine to consumers for $20 that only cost $2 to produce. Critics accuse Dan's of ________

A) deceptive promotion B) deceptive packaging C) false advertising D) excessive markups E) redlining