When refusing an applicant's direct request for a recommendation, which of the following is the best format?
A) The message should be detailed and indirect.
B) The message should imply the refusal, suggest an alternative and use a polite close.
C) The message should directly state the refusal, suggest an alternative and use a close that encourages questions if necessary.
D) The message should be brief and direct.
E) The message should be brief and indirectly imply the refusal.
Answer: B
Explanation: B) When refusing an applicant's direct request for a recommendation, the message should tactfully avoid hurting the reader's feelings. It can include positive comments about the reader's recent activities, imply the refusal rather than specifically state it, suggest an alternative, and use a polite close.
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