Changing sales behaviors in order to improve communication with the customer is known as ________

Sally purchased eyeliner in the Sephora store in Oak Park Mall after a salesperson demonstrated it. When it was time for her to purchase more eyeliner she went to Sephora's website, ordered it online and had it mailed to her. Later, Sally was again in the Sephora store and wanted to buy eyeliner again, but couldn't remember the exact color she wanted. The salesperson was able to look at Sally's past purchase and identify exactly what Sally had purchased in the past. This is an example of ______ retailing

a. expert b. omnichannel c. digital d. facilitated e. brick

The point where the revenue, from the sales of the products (units) offered to the marketplace, equals the total costs (variable costs + fixed costs) associated with producing these products (units) is called the:

A. equilibrium volume B. balanced quantity C. contribution margin D. break-even point E. full contribution point