A hospital administrator is speaking to the public about the layout of the new hospital wing. Which organizational pattern is she most likely to use?

Communicator credibility is comprised of which two dimensions?

a. expertise and trustworthiness b. expertise and logic c. trustworthiness and experience d. logic and experience

This terms refers to the state in which a message receiver is so caught up in a narrative that he or she is completely focused on the world in that narrative:

a. transfiguration b. transportation c. transposition d. transmediation