Communicator credibility is comprised of which two dimensions?

Whenever Lily and Luke get involved in an argument, one of them always has to win and one has to lose. They are engaged with what kind of conflict style?

A. compromising dialog B. direct fighting C. active distancing D. competitive fighting

Greg opened his speech by asking the board members, "Why are manufacturers working so hard today when automation is available?" What type of introduction is Greg using?

A. citing a statistic B. telling a story C. asking a rhetorical question D. quoting someone