Role playing is the best-known way to experience the feelings that accompany closing and to practice the skills needed to close sales

Free cash flow is net income less capital expenditures and dividends.

a. true b. false

A ________ is an organized collection of comprehensive information about individual customers or prospects that is current, accessible, and actionable for lead generation, lead qualification, sale of a product or service, or maintenance of customer

relationships. A) customer database B) customer mailing list C) customer-performance scorecard D) customer profitability analysis E) customer-value hierarchy