Teri was meeting with her new supervisor to review the duties involved in her new position
As Teri listened, she was feeling fearful that she would overlook or forget something she
heard at the meeting.
What should she do to improve her listening skills?
A) Nothing, this is just receiver apprehension.
B) Become involved by mentally repeating information.
C) Ask her supervisor to speak more slowly.
D) Move the conversation to a different time of day.
B
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When a speaker supports a point by offering facts gathered by someone else, this type of supporting
material is A) factual testimony. B) opinion testimony. C) survey. D) case study. E) direct observation.
What is the most effective way to persuade an audience, to encourage them to remain convinced over time, and to resist counterarguments in the future?
a. with psychological proof b. with logical proof c. with credibility proof d. with emotional proof