Most organizational patterns divide speeches into three parts—introduction, body, and conclusion. But the _____ is different, organizing the speech into five parts

The primary purpose of informative communication is

A) to get and hold attention. B) to be understood. C) to explain or describe. D) to provoke thought.

Mary was promoted to senior executive at an accounting firm. Within the first several months of working she notices that the employees are engaged in small conflicts about day to day activities

She realizes that this is affecting the organizational environment which leads to inefficient working patterns. She decides to hire Ted, an independent conflict management consultant, to train the employees on appropriate ways to handle conflict. Which approach is Mary using: a. process approach b. purchase approach c. doctor-patient approach d. progress approach