Mary was promoted to senior executive at an accounting firm. Within the first several months of working she notices that the employees are engaged in small conflicts about day to day activities
She realizes that this is affecting the organizational environment which leads to
inefficient working patterns. She decides to hire Ted, an independent conflict management
consultant, to train the employees on appropriate ways to handle conflict. Which approach is
Mary using:
a. process approach
b. purchase approach
c. doctor-patient approach
d. progress approach
b
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Which of the following is NOT one of the top five skills and qualities employers seek?
A) Ability to work independently B) Ability to verbally communicate with persons inside and outside the organization C) Ability to make decisions and solve problems D) Ability to plan, organize, and prioritize work E) Ability to analyze quantitative data
When we try to improve communication by predicting others' actions, we are applying
A. uncertainty reduction. B. positive imagery. C. relaxation. D. trait anxiety.